Consulting

The default remote consulting rate during business hours (Monday-Friday 8am to 5pm US Eastern/Central/Pacific) is $125/hr with a two hour minimum per engagement. Time is rounded up to the nearest hour.  After hours is defined as any time outside of Monday-Friday 8am to 5pm US Eastern/Central/Pacific. The default remote consulting rate for after hours is $185/hr. Rates may be negotiated lower for larger projects or custom quotes.  For on-site support our hourly rate is $200/hr.  If travel is needed, travel time is calculated as part of the hourly rate.

All engagements for consulting MUST go through our ticketing system by using https://support.archous.tech/ or emailing support@archous.tech to capture the scope of work and intention to be billed for service. Larger projects will be quoted with a formal quote which may or may not be coupled with a formal agreement. Quotes will be emailed to the user and MUST be accepted before work is performed. If a formal agreement is needed, it will be emailed through DocuSign and MUST be signed by all parties before work is performed.

Our default payment terms are NET14. These terms may be modified with a dedicated retainer or formal agreement.  We do not allow customers to accrue a running balance of more than $1,000 unless otherwise agreed to in a formal agreement. 

Consulting labor comes with a "limited operational guarantee" of the work performed. This means that for any work we perform we guarantee it to yield the intended functional results as outlined in the scope of work. If the intended functional results are not delivered, Archous Networks will perform additional work as needed to yield the intended functional results free of charge or will provide a full refund. The choice for performing more work or providing a full refund is at the discretion of Archous Networks. Excluded from the "limited operational guarantee" is labor that is out of scope or additional labor due to unforeseen discoveries or circumstances outside Archous Network's control.  For example, issues that require additional labor that were only found during implementation.

For all consulting work Archous Networks represents the following:

• All work is ensured under "Errors and Omissions" insurance.

• Archous Networks consultants are either industry certified or have held a relevant industry certification in the past 5 years.

• A "performance bond" option is available to be added to any work agreement upon request.