Managed Devices

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Not all organizations have the time or resources to develop thorough monitoring, patching, or change management tooling and practices for their critical infrastructure devices. Archous Networks recognizes the need for customers to have their network infrastructure devices supported 24/7 by a team of professionals. We call this a "Managed Device" plan. A given Managed Device is categorized as a Managed Server, Managed Hypervisor, or Managed Networking device.

Each Managed Device is coupled with a 24/7 monitoring strategy powered by our Cloud Monitoring which is used to keep Archous Networks customers and technicians up to date on the device's health for both real-time monitoring and historical reference. Customers can rest assured that any Managed Device follows a well-defined incident response plan which meets the customer's business requirements.

Click on a Managed Device category below to learn more about the particular services offered and what type of devices are supported.

Managed Servers

Managed Servers are either physical or virtual server operating system deployments that are supported 24/7 by Archous Networks.

Supported servers for Managed Server

Windows Server 2016 or newer
Debian 11 or newer
Ubuntu 22 or newer
RHEL with valid support contract

Standard services for Managed Server

24/7 On-Call Phone and Email Support: 45-minute response time.
24/7 Monitoring, Reporting, and Alerting.
24/7 SSH and/or Remote Access via Screen Sharing.
Updates/Patches: One a month updates and patches to the operating system.
Network Security Posture Alignment: Excluding antivirus (A/V) or endpoint protection.

Managed Hypervisors

Managed Hypervisors are platforms that exist between the physical server hardware and operating system allowing the physical hardware to be shared across multiple operating systems which are supported by Archous Networks.

Supported hypervisors for Managed Hypervisor:

VMware ESXI 6.7 or newer
XCP-ng

Standard services for Managed Hypervisor:

24/7 On-Call Phone and Email Support: 45-minute response time.
24/7 Monitoring, Reporting, and Alerting.
24/7 SSH and/or Remote Access via Screen Sharing.
Updates/Patches: One a month updates and patches to the hypervisor.
Network Security Posture Alignment: Excluding antivirus (A/V) or endpoint protection.

Managed Networking

Managed Networking devices are devices operating on a customer's network that are usually critical for the availability of one or more networking services the customer considers as critical to the business operation. Examples of managed networking devices are routers, switches, and firewalls which the customer wishes to be supported by Archous Networks.

Supported devices for Managed Networking

Juniper JunOS
HPE Comware
Cisco ASA, IOS, IOS-XE, SMB or IOS-XR
Arista EOS
FS.COM Switches
IP Infusion ocNOS
MikroTik RouterOS
MikroTik SwOS
SonicWall SonicOS
Sophos XGS
FortiOS
A10 Thunder
netElastic
PicOS
6WIND VSR
TNSR
VyOS
Adtran AOS
Dell OS9/OS10/DNOS
TP-Link Omada Standalone
Ubiquiti EdgeMAX Standalone
Netonix

Standard services for Managed Networking

24/7 On-Call Phone and Email Support: 45-minute response time.
24/7 Monitoring, Reporting, and Alerting.
24/7 SSH and/or Remote Access via Screen Sharing.
Updates/Patches: One a month updates and patches to the Managed Networking device.
Network Security Posture Alignment: Excluding antivirus (A/V) or endpoint protection.
Configuration Backups / Change Management / Scripting / Automation

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