Managed Devices

Not all organizations have the time or resources to develop thorough monitoring, patching, or change management tooling and practices for their critical infrastructure devices. Archous Networks recognizes the need for customers to have their network infrastructure devices supported 24/7 by a team of experienced professionals. We call this a Managed Device plan. A given Managed Device is categorized as a Managed Server, Managed Hypervisor, or Managed Networking device. Archous Networks supports a wide range of platforms—including Dell, VMware, MikroTik, Cisco, Juniper, netElastic, IP Infusion, and many more—to provide critical 24/7 on-call coverage and expert break/fix troubleshooting across diverse network environments.

For each device, there is a base charge that covers 24/7 on-call availability and access to our monitoring and infrastructure tooling. Each Managed Device is paired with a customized Consulting Retainer tailored to your needs for break/fix support and troubleshooting labor. Every Managed Device is backed by a 24/7 monitoring strategy powered by our Cloud Monitoring, keeping customers and technicians informed of device health through real-time alerts and historical data. Customers can rest assured that every Managed Device follows a well-defined incident response plan aligned with their business and operational requirements.